Frequently Asked Questions (FAQ)

The process is simple and straightforward. All we need is your logo. Once you provide it, we'll send you a template for your product. After that, we work with you to make revisions until you are 100% happy with the design. Once you're satisfied, you sign off on the art sheet and make the payment. After that, the product goes into production, and once completed, you’ll receive a tracking notification, and your order will be shipped directly to your doorstep.

You can submit your logo by emailing it to us or filling out a form on our website. We accept JPEG, PNG, and ideally EPS or AI files for the best print quality.

Yes, we provide free mock-ups before production. The initial mock-up will be completed within 24 hours, and we offer unlimited revisions until you are completely satisfied with the design. After the first mock-up, revisions usually take 2-3 hours each.

Absolutely! We have an in-house team of six designers ready to help you create the perfect design. If you don’t have a logo or design, just let us know your ideas, and our team will work with you to bring your vision to life.

Our MOQ is flexible. While we do have standard minimums depending on the item, we are accommodating and happy to work with you even if you're looking for small quantities. The MOQ can vary, but it starts as low as one unit.

We ship only via FedEx International Priority, delivering directly to your doorstep. We offer one price, one price delivered to your doorstep, so there are no hidden charges, VAT, or duties. Once your order is ready, shipping typically takes 3-4 business days.

Yes, free shipping is available on all orders. No hidden fees—just one simple price for shipping directly to your doorstep.

We implement a Japanese Kaizen method (Total Quality Management) to ensure continuous improvement in every step of the production process. Every product adheres to our strict SOPs and quality standards, guaranteeing top-tier results every time.

Yes, we do. If the product does not match the design specifications on the approved art sheet, we’ll either redo the order or offer a full refund. We stand behind our quality, and customer satisfaction is our top priority.

Since our products are custom-made, we cannot accept returns unless there is a defect or an error in production. If the product doesn’t meet the design specifications, we will either redo the order or provide a refund.

If there’s an issue with your order, simply contact your sales agent and explain the problem. Our internal process will review the issue within 2-3 business days. If the claim is verified, we’ll either redo the product or issue a refund—no questions asked.

Almost everything we sell can be customized. Since we make everything in-house, we start with a standard mold and apply your custom print. However, customization options can vary depending on the item. Some items can feature full edge-to-edge prints, while others may have limitations based on the product shape.

We accept various file formats, including JPEG, PNG, EPS, and AI. While we can work with most file types, EPS or AI files are preferred for the best print quality.

We accept wire transfers or major credit cards. For larger orders, we also offer a 50% down payment and 50% before shipping option.

For higher volume orders, we typically request a 50% deposit upfront, with the remaining balance due before shipping. For smaller orders, we require 100% upfront payment.

Lead times vary based on the product. You can check the lead time for each item directly on the product page or in the catalog. We strive to provide fast, efficient service, and keep you informed throughout the process.